Shipping policy

Last updated 05/ 05/ 2026

Ashvexa – Brand Policies

At Ashvexa, your satisfaction is our priority.
Please read our policies carefully before placing an order.

1. Shipping Policy

All orders are processed and shipped by our supplier.

  • Estimated delivery time: 10 to 15 business days after shipment

  • Delivery times may vary depending on your location and customs conditions

2. Order Processing

  • Orders are processed within 1 to 3 business days after payment confirmation

  • You will receive a confirmation email with a tracking number once your order is shipped

3. Returns & Refunds

  • Returns are accepted within 14 days of receiving your order

  • Items must be unused, unworn, and in original packaging

Important:

  • Return shipping costs are the responsibility of the customer

  • Exceptions apply if the item is defective or incorrect

Refunds are processed within 5 to 7 business days after receiving the returned item

4. Product Quality

At Ashvexa, we are committed to offering high-quality products.

  • If you receive a defective or incorrect item, contact us within 48 hours of delivery

  • Please provide photos as proof

We will offer the best solution:
👉 Replacement or full refund

5. Secure Payment

  • All transactions on our website are 100% secure

  • We accept secure payment methods available at checkout

6. Customer Support

Our team is here to help you.

  • Contact us at: info@ashvexa.com

  • Response time: 24 to 48 business hours

7. Customs & Duties

  • Orders may be subject to customs fees or import taxes depending on your country

  • These fees are the responsibility of the customer

  • They are not included in product or shipping prices

❤️ Thank you for trusting Ashvexa

Your satisfaction is our motivation.

If you want, I can also:

  • Turn this into a Shopify policy page

  • Add a more luxury brand tone

  • Or create a short version for TikTok / ads

Just tell me 👍